How to remove Pennsieve Agent database files
Background
Some users encounter an issue running the Pennsieve Agent that can only be resolved by removing the Pennsieve Agent database files. This page provides instructions on how to remove these files and how to restart the Agent aftwerwards. Please note that removing the database files will require that you connect your Pennsieve credentials to the Agent again. If you have upload progress you will need to reset your upload. Follow the instructions here on how to accomplish this. Also, please note that this will not remove any files you already have uploaded to the Pennsieve platform.
Instructions
MACOS
Delete the following files:
~/.pennsieve/pennsieve_agent.db~/.pennsieve/pennsieve_agent.db-shm~/.pennsieve/pennsieve_agent.db-wal
Windows
Delete the following files:
C:\Users\{username}\.pennsieve\pennsieve_agent.dbC:\Users\{username}\.pennsieve\pennsieve_agent.db-shmC:\Users\{username}\.pennsieve\pennsieve_agent.db-wal
Linux
Delete the following files:
~/.pennsieve/pennsieve_agent.db~/.pennsieve/pennsieve_agent.db-shm~/.pennsieve/pennsieve_agent.db-wal